Last updated: 13 July 2026
1. Introduction
This Privacy Policy explains how Fabulous Luxe Sdn Bhd (“Fabulous,” “we,” “us,” or “our“) collects, uses, discloses, and protects your personal data when you visit our website, place an order, or otherwise interact with us — including through our official TikTok Shop and social channels (@fabuloushq, @fabuloushqq).
By using our website or placing an order with us, you consent to the collection and use of your personal data as described in this Policy. If you do not agree, please do not use our website or services.
This Policy is issued in accordance with the Personal Data Protection Act 2010 (Act 709), as amended by the Personal Data Protection (Amendment) Act 2024.
2. Information We Collect
Information you give us directly, such as when you place an order, create an account, contact customer service, or sign up for updates:
- Full name
- Phone number
- Delivery address
- Email address
- Order details (products purchased, quantities, order history)
- Payment-related information — note: we do not store your full card or bank details. Payments are processed by our payment gateway, Billplz, which handles this data under its own security standards.
Information collected automatically, when you browse our website:
- IP address, browser type, device type
- Pages viewed, time spent, referring website
- Collected via cookies and similar tracking technologies (see Section 4)
Information from other platforms, if you order through a marketplace we sell on (e.g. TikTok Shop):
- Your order and delivery details as shared with us by that platform for the purpose of fulfilling your order
3. How We Use Your Information
We use your personal data to:
- Process, fulfil, and deliver your orders
- Communicate with you about your order (confirmations, delivery updates, issues) via email, SMS, or WhatsApp
- Respond to customer service inquiries and complaints
- With your consent, send you promotional messages and offers — you may opt out at any time (see Section 7)
- Improve our website, products, and customer experience
- Detect and prevent fraud or misuse of our website
- Meet our legal and regulatory obligations, including tax, consumer protection, and record-keeping requirements
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including TikTok Pixel and Meta Pixel, to:
- Remember your preferences and shopping cart
- Understand how visitors use our website
- Measure and improve the performance of our marketing campaigns, including on TikTok
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.
5. Disclosure of Your Information
We only share your personal data with:
- Service providers who help us run our business, including our courier/logistics partner Ninja Van, our payment gateway Billplz, website hosting/IT providers, and customer service tools
- Marketplace platforms (e.g. TikTok Shop) where necessary to fulfil an order placed through that platform
- Government authorities or regulators, where required by law (e.g. the Personal Data Protection Commissioner, tax authorities, or law enforcement)
We do not sell your personal data to unrelated third parties for their own marketing purposes.
6. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
In the event of a personal data breach, we will notify the Personal Data Protection Commissioner as soon as practicable, and inform affected customers where required by law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law — including the obligation under the Consumer Protection (Electronic Trade Transactions) Regulations 2024 to keep transaction records for at least 3 years.
8. Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete personal data
- Withdraw consent for us to process your personal data for a given purpose (e.g. marketing messages) — note that withdrawing consent for essential processing (like order fulfilment) may mean we can’t complete your order
- Request data portability — ask that certain personal data be transferred directly to another data controller, where technically feasible
To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before actioning your request.
You can opt out of promotional messages at any time by replying “STOP” (for SMS/WhatsApp broadcasts) or by contacting us directly.
9. Children’s Privacy
Our website and products are not directed at children. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Third-Party Links
Our website or social channels may link to third-party sites (e.g. payment gateways, TikTok, Instagram). We are not responsible for the privacy practices of those third parties — please review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website after changes take effect means you accept the updated Policy.
12. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Policy, contact us at:
Fabulous Luxe Sdn Bhd Address: No. 10-2, Jalan Eco Majestic 10/1F, Eco Majestic, 43500 Semenyih, Selangor Email: marketing@fabulous-hq.com Phone/WhatsApp: 011-3980 3653
You may also lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your data protection rights have been infringed.