Refund and Returns Policy

Last updated: 13 July 2026

1. Scope

This Policy applies to all Fabulous products — Fabulous Goals (Boom), Fabulous Toxxx, Fabulous Oats, and Fabulous SnackCookies — purchased through fabulous-hq.com or our official TikTok Shop.

2. Our Policy at a Glance

Fabulous products are consumable health/supplement products. For hygiene and safety reasons, we don’t accept returns or refunds for change of mind.

That said, if something’s genuinely wrong with your order — it arrived damaged, you got the wrong item, something’s missing, or a product is defective — we’ll make it right at no extra cost to you. This is also a legal requirement under Malaysia’s Consumer Protection (Electronic Trade Transactions) Regulations 2024, which requires sellers to bear the cost of re-delivery for defective or incorrect goods.

3. What’s Covered

You’re eligible for a replacement or refund if:

  • Your item arrived damaged, leaking, or spoiled
  • You received the wrong product or variant
  • An item is missing from your order
  • A product is defective or faulty (e.g. broken seal, contamination)

4. What’s Not Covered

  • Change of mind after purchase
  • Products that have been opened, used, or consumed — unless you’re reporting a defect covered in Section 3
  • Individual results — Fabulous products are supplements, not guaranteed-outcome treatments, and results vary by individual. This isn’t grounds for a refund on its own.
  • Incorrect delivery details supplied by you at checkout (see Section 6 for how to fix this before your order ships)
  • Claims made after the reporting window in Section 5

5. Reporting Window

Report an issue within 3 days of delivery. Please include:

  • Your order number
  • Photo or video evidence of the item and its packaging (including the shipping label, for damaged/wrong-item claims)
  • A short description of the issue

Claims made after 3 days from delivery may not be eligible.

6. Order Corrections & Cancellations

Spotted a mistake in your delivery address or order details, or need to cancel? Contact us as soon as possible — if your order hasn’t shipped yet, we’ll correct or cancel it for you. Once an order has shipped, the claims process in Section 3–5 applies.

7. How to File a Claim

Contact us at marketing@fabulous-hq.com or WhatsApp 011-3980 3653 with your order number, evidence, and a description of the issue. We aim to respond within 1–3 working days.

8. How We Resolve Approved Claims

  • Replacement first — we’ll send a replacement of the same item at no cost to you, including delivery.
  • Refund if replacement isn’t possible — if the item is out of stock or a replacement isn’t practical, we’ll refund you to your original payment method within 7–14 working days of approval.

9. Shipping

Delivery timeframes and fees are shown at checkout. We currently ship via Ninja Van. For approved damaged, wrong-item, or missing-item claims, Fabulous covers all reshipment costs.

10. Contact Us

Fabulous Luxe Sdn Bhd Address: No. 10-2, Jalan Eco Majestic 10/1F, Eco Majestic, 43500 Semenyih, Selangor Email: marketing@fabulous-hq.com Phone/WhatsApp: 011-3980 3653

11. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

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